Shipping policy

Last updated: 1/1/2024

Processing Time:

  • Orders are processed within 1-2 business days of receiving order.
  • We strive to ship orders as quickly as possible, and during peak seasons, processing times may be slightly extended.

Shipping Costs:

  • Shipping costs are calculated based on the weight of your order and the destination.
  • To determine shipping costs, please add your desired items to the cart and proceed to checkout, where you can enter your shipping address.

Shipping Methods:

  • We offer several shipping methods to accommodate your needs.
  • Available shipping methods include standard, expedited, and express shipping.
  • The estimated delivery time and cost for each shipping method will be displayed at checkout.

International Shipping:

  • We currently offer international shipping to select countries.
  • International shipping rates and delivery times vary depending on the destination.
  • Customs and import duties may apply to international orders, and customers are responsible for these fees.

Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with a tracking number.
  • You can track your order by the link provided to you in the confirmation email.

Shipping Delays:

  • While we make every effort to ensure timely delivery, shipping delays may occur due to unforeseen circumstances such as weather conditions, customs clearance, or carrier issues.
  • If your order is experiencing a significant delay, please contact our customer support team, and we will assist you in resolving the issue.

Lost or Stolen Packages:

  • [Your Company Name] is not responsible for lost or stolen packages once they have been marked as delivered.
  • If you believe your package is lost or stolen, please contact the carrier directly to file a claim.

Returns Due to Shipping Issues:

  • If your order is returned to us due to an incorrect address provided by the customer, refusal of the package, or failure to pick up the package from the carrier, additional shipping fees may apply to reship the order.

Contact Information:

  • If you have any questions or concerns about our shipping policy, please contact our customer support team at info@glimandgrace.com